Shipping policy

Orders are typically processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

During launches, holidays, severe weather or unusually high order volume, processing or delivery may take longer. We will contact you if a significant delay affects your order.

Delivery estimates displayed at checkout are provided by the carrier and are not guaranteed. Tracking information will be emailed when your order ships.

Complimentary standard shipping is available on qualifying U.S. orders of $75 or more after discounts and before taxes.

Please review your shipping address before submitting your order. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after an order enters processing or ships.

If an order arrives damaged or contains an incorrect item, contact hello@houseofemmarose.com within 7 days of delivery. Include your order number, a description of the issue and clear photographs of the product and shipping packaging.

Original shipping charges are nonrefundable. Additional shipping costs may apply if a package is returned because of an incorrect or incomplete address, refusal or failure to collect the shipment.