Refund policy

Because home-fragrance products are personal-use goods, products that have been used, burned, sprayed, melted, altered or otherwise opened are not eligible for return.

All return, replacement and refund requests are reviewed individually. Approval is not automatic and depends on the circumstances of the order and the condition of the product.

Please inspect your order promptly after delivery. If your order arrives damaged or contains an incorrect item, contact hello@houseofemmarose.com within 7 days of delivery.

Include your order number, a description of the issue and clear photographs of the product and all shipping packaging. Keep the product and packaging until the claim has been resolved. Eligible claims may be resolved with a replacement, store credit or refund at our discretion.

The following items are nonreturnable:

  • Used, burned, sprayed, melted, altered or opened fragrance products

  • Gift cards

  • Final-sale or personalized items

  • Products not purchased directly from Emma Rose Fragrance House

Products purchased from an authorized retail partner are subject to that retailer’s return policy.

If a refund is approved, it will be issued to the original payment method. Financial institutions may require additional time to post the credit. Original shipping charges are nonrefundable.

Contact hello@houseofemmarose.com before returning an item. Returns sent without prior authorization may not be accepted.